Customer service advisor

Customer Service Advisor - Social Housing Sector
Based in Basildon
Full-Time, permanent
£26,500 - £27,500 per annum

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading contractor to recruit a proactive Customer Service Advisor based in Billericay.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include:

1. Respond to all customer calls/email enquiries and adhere to targets and objectives set
2. Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
3. Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.