We're looking for a proactive and technically capable CRM Support Manager to join my Milton Keynes based client on a 6-month fixed-term contract. With flexible hybrid working of two office days a week, this role puts you at the centre of supporting and optimising business-critical systems.
If you're experienced in leading application support, comfortable managing a small team (of 2) and have solid expertise in Microsoft Dynamics 365 CRM, this is a fantastic opportunity to make an immediate impact.
Key Responsibilities:
* Support and guide colleagues in using Dynamics 365.
* Oversee ServiceNow tickets and ensure issues are resolved promptly.
* Ensure business systems are used effectively and efficiently.
* Manage change requests and work closely with the IT department.
* Plan and manage User Acceptance Testing (UAT).
* Maintain up-to-date process maps and user guides.
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