Location: West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
Salary: £26,447 - £28,418 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36 hours per week
Work From Home: Hybrid
Job Advert
Successful candidates will be invited to complete Customer Service testing, which is an integral part of the interview process.
Please note that you are required to be available for initial training lasting between 4-6 weeks.
Testing and interviews are scheduled for Tuesday, 15th July 2025. This date is the only set aside for the interview process.
We are committed to employing a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds, especially from groups currently under-represented, including people with disabilities, those from minority ethnic communities, or from socio-economically disadvantaged backgrounds.
About the role
The Customer Service Centre provides a wide range of local services for the community within our contact centre environment.
We are seeking a dedicated professional with experience working in a performance-driven environment and good local knowledge. You should remain calm, sympathetic, and supportive when dealing with both routine and emergency situations.
Do you have good local knowledge and a passion for delivering high standards of work and taking pride in your achievements? If so, we are looking for an outgoing, confident, hardworking, and reliable individual who wants to succeed in customer service. The team provides confidential advice to customers, offers a wide range of council and community information, helps customers access services, resolves inquiries, requests services, and handles complaints.
You must be customer-focused, target-driven, and enjoy working in a challenging but rewarding environment. Experience in contact centres dealing with customers via telephone, email, and social media would be advantageous.
Once full training is completed, which may take up to 6 months, hybrid working arrangements may be considered.
Applications for this job cannot be made online. Please refer to the advert for further information.
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