Job Description
Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform.
The Company
* Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics
* Trusted by 1,500+ major brand including Macy’s, Gap and Selfridges to boost conversions and delivery efficiency
* Strategic partner to all major Logistics companies
* A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics
The Role
* Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships
* Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Success at scale
* Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture
* Work closely with Product, Engineering and Sales to embed customer insight into roadmap decisions and growth opportunities
Desired Skills and Experience
1. Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment
2. Strong track record of managing complex ...