Social Network Login/Join
Contract: Full Time - Permanent | Working Hours: 37 hours, Monday to Friday | Hybrid Working: 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, is seeking Credit Controllers based in Belfast. The role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual. You will proactively engage with domestic customers facing difficulties paying their energy bills via inbound and outbound calls. We seek candidates capable of working in a fast-paced environment, understanding customer perspectives, actively listening, acknowledging concerns, focusing on solutions, setting boundaries/expectations, and seeking support and feedback.
About You
* Experience in having difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability in the workplace
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory holidays, with options to buy more
* Career progression and development opportunities, with nearly 100% internal promotions
* Internal learning & development courses, mentoring, external networking, and ongoing learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care, sick pay, and an award-winning wellbeing programme
* Wellbeing Fund for energizing activities (e.g., gym, reflexology)
* Sports club, social club, Laya Virtual Gym membership, free flu jab, Cycle to Work Scheme, volunteering days, and more
Join Us
If energy moves you, explore how you can be part of the energy transition. Submit your application online. We will review all submissions after the closing date and contact candidates for the next steps. Best of luck!
Skills
* Credit Controller
* Resilience
* Communication (Verbal & Written)
* MS Office
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Health Care
* Laptop
* Career Development
#J-18808-Ljbffr