Job Description
Your Mission:
* Account management role underpinned with strong customer service-led values
* Be the primary point of contact and build long-term relationships with customers
* Assist customers via a range of channels including email, phone, online presentations, screen-share and in person meetings
* Develop a trusted advisor relationship with key accounts and customer stakeholders
* Responsible for keeping customers satisfied and delivering exceptional client service on a day-to-day basis
* Develop a thorough understanding of our products and service offerings to continually improve service, as well as maintain high customer satisfaction
* Regularly update personal knowledge by participating in educational opportunities; reading professional publications, attending in person and virtual training and embracing available learning platforms
* Monitor and analyse customer's usage of our products
* Processing customer orders
* Add customer value by demonstrating our company principles
* Work in conjunction with key internal departments such as our sales team, supply chain and product managers on a daily basis, to achieve customer sales and service goals
* Undertaking courageous conversations and managing customer expectations
Qualifications
What we expect from you! - Your Expertise:
* Minimum of 3 years experience within a customer account management role, preferably in a manufacturing industry
* Ability to manage multiple priorities and relationships simultaneously
* Personal drive
* Creativity and innovation
* Entrepreneurial spirit
* Strong written and verbal communication skills
* Organisational skills and good attention to detail
Additional Information
At Avery Dennison, we create an impact on the shelf and in our customers’ business. Come
and make your own impact in the UK Customer Service Team and enjoy a fantastic working
environment with a wonderful team.
Permanent - Full Time
Location: Cramlington, Northumberland
Salary: £Competetive (Experience dependent)
Hours: 37.5 hours per week, Monday - Friday (Hybrid)
This role is subject to right to work checks as per UK Employment Law.
What we can offer:
* 25 days annual leave plus usual bank holidays
* Attractive salary package / Bonus opportunity
* Private Medical Insurance
* Pension with up to 10% Employer contributions
* Life assurance 4 x basic salary
* Employee Assistance scheme including life & legal advice.
* Free on-site Parking
* Access to EV Charging Points
* Subsidised Hot/cold food Canteen
* Structured learning and development / Mentoring program
* International environment
* Events such as International Women’s Day, Earth Day, etc.
* A growing, and welcoming team with a good spirit!
We are looking to hire an energised, tenacious and highly driven Customer Service
Representative to join our UK Customer Service team in our Label Packaging business
(label.averydennison.com) in Cramlington (UK) with a direct reporting line to our
Customer Service Team Leader.
Who we are! - Our Story:
Each of us, Every day! Eight Values. One Team!
Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups:
* EmpoWer - focusing on the engagement, mentoring, and promotion of women
* Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
* Unite - supporting the LGBTQI+ and ally community in the EMEA region
To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website:
At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea )