2nd line support engineer

2nd Line Support Engineer – (2nd Line, Infrastructure, Support, O365, AD, Networking, DNS/DHCP, Routing, Switching, Windows, Group Policy, Server) – Permanent – Blackburn Charles Simon Associates are currently looking for a 2nd Line Support Engineer on a permanent basis for our prestigious client based in Blackburn. This role is onsite, with travel to other sites when needed. Location: Blackburn Salary: Up to £35,000 per annum Skills/Requirements for the 2nd Line Support Engineer: * Previous experience within a similar role is vital * Ability to work independently * Strong O365 * Extensive Windows Desktop support around 10/11 * Extensive Active Directory experience * Networking support. Basic configuration of routers & Switches * DNS/DHCP support * Group Policy Start date is ASAP for the 2nd Line Support Engineer The 2nd Line Support Engineer will be responsible for: * Supporting users on both a remote and face to face basis when needed. * Carrying out service requests * Taking ownership of escalated calls from the service desk, diagnosing and resolving technical issues * Triaging and escalating complex issues to the 3rd Line team * Managing their own workload in accordance with the businesses SLA’s & KPI’s * Installing, configuring and maintaining desktop and laptop hardware and software * Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures. * Providing the highest level of customer service when onsite Please send an up-to-date copy of your CV to be considered for the 2nd Line Support Engineer 2nd Line Support Engineer – (2nd Line, Infrastructure, Support, O365, AD, Networking, DNS/DHCP, Routing, Switching, Windows, Group Policy) – Permanent – Blackburn