Who we are: Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period and now employs over 180 staff. Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls. The opportunity: We are seeking to recruit a pro-active Customer Experience Team Leaderwho is responsible for leading and supporting a team of Customer Experience Advisers to deliver a world-class service. This role involves line management, performance reporting, and driving continuous improvement through regular coaching and mentoring. With a focus on excellence and consistency, the Team Leader ensures that every customer interaction reflects our values and commitment to outstanding service. Location & Hours: The role is offered on a permanent basis 40 hours per week, based out of our HQ in Henham (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking. The role offers 1 day per week working from home. Key deliverables: To lead, motivate, and coach a team of customer experience advisers To monitor customer metrics and report on performance To assist in the training and onboarding of new team members To identify training needs for team members and deliver relevant training To support the Head of Customer Experience to create a world class service across the business Proven experience in customer service and team leadership. Strong understanding of customer experience principles and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to analyse data and identify areas for improvement. Proficiency in relevant customer service software and tools. Ability to work effectively in a fast-paced, dynamic environment. Strong leadership and motivational skills. Empathy and customer advocacy. MS Outlook - very good knowledge MS Excel – very good knowledge MS PowerPoint - very good knowledge ERP software – good knowledge Zendesk – very good knowledge Salary: £35,000-£38,000 Dependant on experience Competitive salary Quarterly company bonus and annual performance related bonus (post probation) BUPA Cash plan Pension 25 days holiday Lunch onsite Parking Personal development
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