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Commercial Services Group (CSG) is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing excellent customer and user experiences, underpinned by social value and a dedicated, empowered workforce.
Why Join CSG?
CSG aims to be recognized as the global leader in Education and Public Sector services. Operating in 86 countries with 1,800 staff across 28 brands, CSG offers expertise in HR, IT, Energy, Education Resources, Procurement, and more. Growing at 25% annually through organic growth, acquisitions, and joint ventures, CSG presents an exciting opportunity to be part of shaping its future.
What You’ll Bring:
LASER Energy seeks a Bureau Manager to lead development, growth, and delivery of energy, water, and carbon reporting services. Responsibilities include setting commercial strategies, overseeing performance, and managing a team of Bureau Team Leads to ensure service excellence and support customers' net zero goals.
What You’ll Achieve:
* Provide strategic leadership, fostering a culture of accountability and continuous improvement.
* Empower your team to deliver high-quality services, resolve process challenges, and ensure outstanding customer experiences.
* Develop and execute a Business Plan focused on growth.
* Create new chargeable services to increase revenue and retention.
* Manage contractual delivery of SLAs, ensuring compliance with internal and external requirements.
* Collaborate on marketing and customer communications.
* Support sales efforts for existing and new services.
* Monitor KPIs, analyze data, and implement improvements.
* Manage relationships with external software providers.
* Ensure financial targets are met, including invoicing and contracts.
* Build internal and external relationships across departments and partners.
What We Offer:
* 25 days of annual leave plus bank holidays
* Additional day off for your birthday
* Discount schemes including retail and gym memberships
* Life assurance coverage
What We Require:
* Experience leading service teams, preferably in energy, utilities, or public sector
* Strong leadership and coaching skills
* Commercial acumen with budget and strategic planning experience
* Excellent stakeholder management skills
* Analytical skills with data-driven improvement ability
* Experience managing service delivery against KPIs and SLAs
* Organizational skills with attention to detail
* Proficiency in relevant software, including Microsoft Office
About LASER Energy
LASER Energy aims to deliver solutions that reduce energy costs and support the public sector's journey to net zero, exploring new technologies for greener, more efficient energy use.
About CSG
Commercial Services Group (CSG), owned by Kent County Council, is the UK's largest LATCO, generating over £800m annually and serving over 16,000 education and public sector clients globally. CSG values diversity and inclusion and provides reasonable adjustments during the application process.
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