We are looking for a client-focused experienced receptionist to join our team at New Addington and play an integral part of our clients journey.
About your new role
We want to ensure that while our clinical team support the patients needs, we are also able to provide a warm and efficient visit for our clients. This involves providing effective communications internally and support in organising our diary so that we can provide the best advice and accurate information to our clients.
The 35.7 hourly week role consists of 8.5 hour shifts on Monday, Tuesday, Thursday and Friday, and includes a 1:5 Saturday rotation working between New Addington and Croydon.
As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated as equally as professionally.
You will also be responsible for day-to-day administrative tasks such as managing the email inbox, paperwork filing, daily banking and liaising with insurance companies.
Our new colleague will ideally have previous reception responsibilities within a veterinary or healthcare setting.
You would need to be computer literate although training will be given, but more importantly we are looking for a friendly, confident, empathetic individual who will be proud to make the reception area their responsibility.
New Addington itself is nestled within the heart of a long standing community, with regular clients who have been visiting for years, so you will build rapport quickly
Although a small team, our RVN has been with the practice for years, as well as a highly experienced student nurse and part-time veterinary surgeon.
If you live locally and drive, there is onsite parking available. If you rely on public transport there is direct access to the tram and bus lines, and plenty of shops nearby for that well-earned lunch break
Now lets get to the nitty gritty, here is what we offer you:
The salary for this role is £22,666.64, with room for growth as we provide the opportunity to complete BVRA reception courses.
*To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment*
A little snippet of the benefits you will receive:
* 6.6 weeks annual leave including bank holidays (pro rata for part-time)
* Paid 30 minute lunch breaks
* Generous colleague discounts
* The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives
If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at for any other queries or to simply arrange a call and have a chat about other opportunities