Job Summary
Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference.
Ask Yourself:
* Can you support someone experiencing a mental health crisis?
* Could you reassure a parent whose child has had a minor head injury?
* Are you able to assist someone with a sore throat or toothache?
* Could you respond calmly and effectively to someone having a stroke or heart attack?
At NHS 111, you’ll handle a wide variety of calls – no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Main Duties of the Job
You do not need a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care.
Training & Support
We offer a full 6‑week training program including NHS Pathways and further training to equip you with the necessary skills to assess needs and provide the best possible care.
Benefits
* Competitive hourly rate of £12.79 per hour plus ununsocial allowances, including shift premiums.
* 19 days holiday plus bank holiday, rising to 33 days (pro‑rata for part‑time).
* Enrolment into NHS pension scheme.
* Access to discounts – supermarkets, car lease, holidays, restaurants, etc.
* Free car parking.
* Employee assistance programme.
Employment Details
Location: Otterbourne – office based. Remote work not available.
Contract: Permanent part‑time.
Band: Band 3. Salary: £24,937 – £26,598 per annum (pro‑rata).
Eligibility: Not eligible for visa sponsorship.
Job Responsibilities
* Respond to and triage NHS 111 calls.
* Provide accurate, up‑to‑date information to callers.
* Record and manage patient information in the NHS Pathways system.
* Maintain professionalism and empathy in all interactions.
Essential Qualifications & Attributes
* Good all‑round education (e.g., 2 GCSEs at grade 4 or above including English) or equivalent demonstrable experience.
* Experience in a customer/patient service environment.
* Experience using computerised systems and telephone communication.
* Age over 18 years.
Desirable Qualifications
* NHS Pathways trained.
* NVQ 2/3 Customer Services or equivalent.
* Experience in a call centre.
* Knowledge of first aid or anatomy.
* Experience in a voluntary or health sector.
Recruitment Process
1. Complete online application form.
2. Online assessment session (listening, understanding, critical thinking, problem‑solving). Requires webcam and laptop.
3. Face‑to‑face interview.
How to Apply
Apply today to secure your spot and start your journey with us.
Employer: South Central Ambulance Service NHS Foundation Trust. Address: Southern House, Sparrowgrove, Otterbourne, SO21 2RU.
#J-18808-Ljbffr