Conference & Events Planner (Levy) – Haydock Park Racecourse
Full‑time / Permanent.
Competitive salary and benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.
Purpose of the Job
* The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer.
* This will be through effective administration and customer service techniques.
* This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team.
* This role includes finance responsibilities, billing clients for final payments, chasing deposits, managing on the day expenditure on the CRM system.
* The role will have the responsibility of all venue show‑rounds, managing the diary to coordinate and communicate across the venue.
* Following the show‑rounds the role is required to proactively upsell and exceed customer expectations.
* A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information is shared.
* To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless function sheet handover to the operations team.
* To maximise revenue for the venue through providing outstanding customer service through the development of client, venue and internal relationships.
* To ensure the relevant invoice and payment process at venue is adhered to accurately.
Key Responsibilities
* Own the BEO/function sheet process on venue and accurately and efficiently complete for all events.
* Ensure that all revenue opportunities are captured and work to achieving confirmed business from all opportunities.
* Maintain a daily liaison plan with relevant proactive, reactive sales and operational team members.
* Deal with and action all correspondence received via email or telephone.
* Ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOPs / Levy Signatures.
* Inform the sales team—whether onsite or in Parklands—of the guest experience following the event so that follow‑up calls are relevant and informed.
* Be the go‑to at venue level for sponsors and client requests.
* Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
* Apply all legislative and venue operational procedures and standards to provide a consistent and safe service and product for all Compass employees and customers.
* Maintain a polite, professional and friendly attitude with customers, clients and colleagues.
* Look out for opportunities to develop our service.
* Encourage continuous improvement and innovation, promoting efficiencies.
* Assist colleagues willingly and positively, including assisting with other duties as required.
* Attend all relevant training sessions and meetings.
* Promote venue facilities and maintain a positive company image.
* Manage the client online booking tool and client account/bookings with the ops team (if relevant).
Operational Excellence
* Be aware of and meet the legal and company requirements for fire, safety, health and hygiene.
* Report health and safety issues to your line manager, including all accidents and near misses.
* Promote good safety habits and methods of work.
* Personally coordinate commercial, corporate and private conferences and events.
* Attend the weekly operation meeting and hold the collation of completed work orders, floor plans and monthly schedules for the operational C&E meeting.
* Book miscellaneous event requirements and raise purchase orders.
* Provide administrative support to the operations department, including producing signage, event menus, table plans and place cards.
* Ensure that relevant and pertinent information is provided to the accounts team in a timely manner.
* Collect deposit payments and ensure that these are in line with the new payment plans and Terms and Conditions.
Why Join Us
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Benefits
* Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare – Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts – up to 55% off cinema tickets
* Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts – Discounts with holiday companies such as TUI and Expedia
* Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Vodaphone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + bank holidays and additional day off for your birthday
* 2 days additional leave, following return from maternity leave during first year back
* Competitive and supportive family benefits
* Day off for baby’s first birthday
* Holiday purchase scheme
* Ongoing training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
#J-18808-Ljbffr