Pensions Transfer Administrator Location Glasgow
Basic salary up to £25,525 + up to 10% bonus
Hours: 35 hours per week, Monday – Friday (Hybrid)
We’re on the lookout for a Client Pension Transfer Administrator to join the operations team in Glasgow. This role blends excellent customer service delivery with financial operations and process improvement. We offer a competitive salary and a generous benefits package, designed to promote your wellbeing, financial security, and ongoing development.
Financial Security
~ Permanent contract with annual salary review
~ Up to 10% annual bonus paid on business performance
~10% non-contributory employer pension
~ Life assurance and group income protection
Work-Life Balance
~25 days holiday + bank holidays
~ Holiday increases with service
~ Holiday trading scheme
~ After training you will benefit from hybrid-working – 3 days office/2 days home
Private medical insurance
Discounted gym membership
Cycle-to-work scheme
Employee Assistance Programme with confidential counselling
Free snacks and food in a well-stocked pantry
At the heart of this role is client servicing — managing a variety of queries each day to ensure pension transfers and payments are handled swiftly and accurately. You'll play a key role in helping independent financial advisers (IFA) achieve positive outcomes for their clients while ensuring a smooth and compliant operations process.
Handle and resolve queries related to fund transfers, money movements, pensions, and platform operations
Share knowledge and best practice across departments to strengthen performance
Monitor and improve user operations processes, helping us safeguard client assets and improve controls
Take responsibility for your actions within our risk management framework
Balancing accuracy with a focus on the bigger picture, you work collaboratively, communicate thoughtfully, and help others stay on track. Your proactive mindset and commitment to quality make a real difference every day.
Have previous experience in financial services (platform or wrap experience is a bonus)
Understand financial risk and compliance
At Nucleus, our purpose is to help make retirement more rewarding. We're building the UK’s leading retirement-focused platform, and that mission drives every part of our business. Inclusion & Diversity at Nucleus
We care deeply about inclusion — not as a box-ticking exercise, but as a core business value. We’re building a company where everyone belongs, and where different perspectives are welcomed and celebrated.