Operational Support Manager
đź“Ť Location: Bury St Edmunds
đź•’ Full-time | Permanent
đź’Ľ Salary: Dependant on Experience
We're looking for an Operational Support Manager to join our team and help keep things running smoothly across the business. This is a hands-on, varied role that would suit someone who’s organised, comfortable juggling different tasks, and enjoys being the go-to person when things need sorting out.
You’ll be involved in everything from general office admin and coordination of meetings, to supporting directors, liaising with contractors, and helping with health & safety and compliance tasks. You don’t need to know everything on day one, but you do need to be proactive, detail-focused, and ready to roll up your sleeves.
What you’ll be doing:
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Day-to-day admin: answering phones, managing emails, handling post and supplies.
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Supporting the directors with general tasks like document prep, quotes, and meeting notes.
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Helping to keep things compliant — tracking vehicle MOTs, training records, insurance, and renewals.
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Liaising with contractors and warranty providers to make sure everyone has the info they need.
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Scheduling internal and external meetings, greeting visitors, and keeping the office organised.
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Working with construction and accounts teams to keep things moving — including health & safety coordination and invoice follow-ups.
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Keeping databases and the company website updated, and helping troubleshoot small IT issues with support from our external team.
What we’re looking for:
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Someone with previous admin or office support experience (construction or property is a bonus, but not essential).
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Confident using email, Excel, Word, and picking up new systems.
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Organised, reliable, and good at following through on tasks.
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Able to manage competing priorities and stay calm under pressure.
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A clear communicator who’s comfortable dealing with different people — from site managers to directors.
What we offer:
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A stable, full-time role in a small but busy company.
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A friendly team environment with plenty of variety day to day.
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Opportunities to learn more about the business and take on more responsibility over time.
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Salary based on experience