IT Support Analyst (All Levels) – MSP Environment – Leamington Spa
£35,000 – £50,000 depending on experience | Full-time | On-site
We’re working with a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions.
Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work.
Essential Requirements:
* Full UK driving licence and access to a car
* Comfortable with being on-site full-time
* Based locally to Leamington Spa
* Proven experience in an MSP (Managed Service Provider) environment
Key Responsibilities:
* Provide 1st and 2nd line support to a wide-ranging client base
* Diagnose and resolve hardware, software, and network issues
* Support and configure VoIP systems, mobile devices, and user accounts
* Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
* Assist with onboarding and infrastructure projects
* Travel to local client sites when required
Key Skills & Experience:
* Strong knowledge of Windows Server, Active Directory, and Group Policy
* Experience supporting Microsoft 365, SharePoint, and Azure
* Solid understanding of VPNs, networking, and cybersecurity best practices
* Familiarity with ConnectWise (Automate and/or manage) is a bonus
* Excellent troubleshooting and communication skills
* Confident in client-facing settings
Why Apply?
This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time.
If this sounds like your next step, we’d love to hear from you