1. Salary: £24,975 – 26,905 per annum (pro rata for part time) (Solent Mind band B)
2. Hours: 37 hours per week with shift working within office hours (8am-8pm) (part-time can be considered)
3. Location: Eastleigh combined with some home working (expected to work a minimum of 2 days per week in the office)
4. Interview Date: First interview online 17 and 18 June, second interview in person 23 June
5. Closing Date: Sunday 7 June at midnight
(Ref REQ00632)
Role Details:
About the role
This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to make sure patients can access the support they need.
Some key duties include booking appointments via our patient database system within contractual targets, answering the main phone, and monitoring messages for risk. Alongside this you will have a range of other administrative duties.
About you
This position is ideal for someone who has some experience in a busy office environment with admin responsibilities. You will need to be highly organised and able to work well under pressure as we are a large and extremely busy service.
It is important you can work at a fast pace with a high level of accuracy when using patient databases systems. You will also need a professional telephone manner and ability to manage difficult situations with tact and empathy.
About us
Successful candidates will be employed by Solent Mind, and transfer across to NHS Hampshire and Isle of Wight trust in October through a TUPE process. More info on TUPE
Solent Mind is the largest mental health charity in Hampshire. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind.Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for Workplace Wellbeing Index 2022/2023 and has signed up to be a Mindful Employer.
For further details on this role please email:
6. Anna Fielder (TARC Manager) afielder@solentmind.org.uk
7. Solent Mind Talent Acquisition team careers@solentmind.org.uk or 023 8201 1718
Job description person specification
NOTE TO APPLICANTS - You will be asked about gaps in your employment at interview and you will need to provide proof of your right to work in the UK before you start your employment.
Unfortunately, we cannot sponsor this role as we do not hold a sponsorship licence. Any offer for this role will be subject to a relevant Disclosure and Barring Service (DBS) check and receiving your references.
We welcome people from all the communities we work in to apply for a role within Solent Mind, especially those with experience of mental health problems. Offers are made based on merit.
Please submit your application as early as possible, as we may close this advert before the advertised closing date.
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