Purpose of the Role
As a Digital Workplace Technician, you'll be the go-to expert for all things IT - supporting both factory and office users. You'll play a key role in keeping systems running smoothly, solving problems fast, and helping shape the future of IT services on-site. Working closely with the Site IT Manager, you'll help drive innovation, resilience, and continuous improvement in a dynamic, fast-paced environment.
What You'll Be Doing
* Keep local IT services running at peak performance, using proactive measures to minimise downtime - especially in production-critical areas.
* Support and maintain traceability systems and bespoke factory-floor applications & equipment.
* Deliver day-to-day IT support across hardware & software in a high-speed, ever-changing environment.
* Ensure the site's infrastructure is secure, resilient and ready for anything.
* Help develop and test disaster recovery plans aligned with business continuity goals.
* Own and manage issue tracking through internal systems, ensuring timely resolution.
* Set up and configure desktop and laptop hardware for new and existing users.
* Collaborate with IT teams across ABP UK and liaise with on-site department managers.
* Provide out-of-hours support when required.
*
What You'll Bring
Proven experience in IT support, ideally in manufacturing or fast-paced environments.
Experience with Networking, Microsoft 365, and VMware is highly advantageous.
A proactive, analytical mindset with a passion for solving problems and improving services.
Hands-on experience with IT systems, infrastructure, and hardware-you're not afraid to roll up your sleeves.
Resilience under pressure and the ability to stay focused and effective in high-demand situations.
Experience introducing or enhancing IT services and systems.
Excellent communication and collaboration skills-you're a team player who can also work independently.
Flexibility and adaptability to meet changing business needs.
Shift Pattern: This role follows a weekly evening shift pattern, running from 15:30 to 00:00, Monday - Friday.
Location: ABP Penston, Glasgow
Salary: Up to £35k DOE
Job Type: Permanent
Additional Requirements
* This is a fully on-site role.
* A full UK driving licence and access to your own vehicle is essential, as travel between sites is required weekly.