Time left to apply: End Date: August 30, 2025 (11 days left to apply)
LOCATION: Peterborough and Lincolnshire
HOURS: Full Time
WORKING PATTERN: Remote. Please note: We have sites in Halifax, Leeds and South Wales – frequent travel to these sites to attend events and training will be required.
About this opportunity:
We have several exciting opportunities to join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. We manage a portfolio of claims up to £50,000, delivering excellent customer outcomes, outstanding technical claims management, and effective cost control.
You'll support customers through remote claims management and home visits, providing face-to-face support when needed. You'll be part of an end-to-end claims management team, working collaboratively with Hybrid Claim Owners and suppliers. Your responsibilities include validating and resolving claims across policy cover areas, assessing building damage, creating repair schedules, and managing customer expectations.
This role is remote and covers a specific region across the UK.
Your accountabilities will include:
* Managing customer visits and remote claims to deliver effective outcomes, collaborating with Hybrid Claim Owners.
* Delivering site work validated by visits and quality assessments, including identifying and addressing customer vulnerabilities, aligned with Health & Safety standards.
* Managing multiple customer claims efficiently, ensuring progress towards resolution.
* Completing building assessments during initial visits, using tools like LBG SOR, and analyzing site data for accurate claims validation and settlement.
* Using claim data to manage workload and support customer objectives.
* Working within your Hybrid Claims Unit to develop technical knowledge and claim management skills.
What you’ll need:
* Full and valid driving license.
* Insurance claims qualifications (CII/CILA) or willingness to obtain them.
* Experience in general insurance claims, with knowledge of policies and claim handling.
* Knowledge of building construction, common causes of failure/defects, and repairs.
* Understanding of Health and Safety requirements for site work.
We're looking for:
* Excellent communication skills across various media.
* Experience in supporting vulnerable customers with tailored claims solutions.
* Strong organizational skills and ability to manage a high volume of claims, especially during peak times.
Ready for a career with a positive impact? Apply today to learn more.
At Lloyds Banking Group, we're driven by a purpose: to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. Join us to shape the future of financial services, with many opportunities to learn, grow, and develop.
We keep your data safe. We only ask for confidential or sensitive information once you've been invited to an interview or accepted an offer, during background checks. We will explain what we need and why, from a trusted Lloyds Banking Group representative.
We are committed to creating a diverse, inclusive workforce that reflects the communities we serve. Together, we're building a workplace where everyone can make a difference.
#J-18808-Ljbffr