ERP Helpdesk & Training Officer
WMJobs Birmingham, England, United Kingdom
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West Midlands Combined Authority (WMCA),
Do you have experience of using Business World? Are you passionate about empowering teams through effective systems and training? Join us in a customer‑focused role where you'll support and enhance the delivery of ERP and financial systems across WMCA and its partners. You'll play a key part in ensuring smooth operation, security, and continuous improvement of our Business World ERP system, while helping staff across the organisation use it confidently and consistently. If you're ready to make a real impact through technical expertise, training, and service excellence, this is your opportunity.
Please note, this is a Fixed Term Contract with an expended end date of 31st March 2026.
What You Will Be Doing
* Work with the Business World System Team to contribute to continuous improvement of core financial and HR system processes, system controls and system performance in accordance with the requirements of a growing business, to streamline current practices and improve efficiency.
* To be part of project teams as required for improvements, standard upgrades, and implementation of any new systems.
* Support the delivery of a ‘System driving license’ based around role, that ensures staff across the business are using the Business World system effectively.
* Providing technical expertise to support the work of the wider business.
* To develop and provide training to the wider business.
* Ability to communicate effectively with all levels of the organisation.
* To ensure that all Business World issues or requests are resolved or escalated within a defined timescale.
* Ensure that an effective and proactive ERP system help desk service is provided to support, troubleshoot, upskill and drive improvements for our customers, including developing and monitoring Help Desk KPI’s and statistics to inform and drive further improvements to reduce repeat traffic.
* Managing the day-to-day delivery of Business World service desk function ensuring that appropriate controls are in place and being implemented and ensuring optimal system performance.
* Contribute to the testing of all internal processes and procedures related to Business World and once agreed, make sure they are fully documented, used by all and keep up to date.
* To ensure that systems access is controlled and restricted by role in line with WMCA policy.
* To ensure data integrity within Business World and linked systems.
* Support the assessment and rectification of all identified control weaknesses.
Essential Skills & Experience
* Experience in a similar role – Finance/HR or ICT system and training experience.
* Experience of using finance system reporting tools.
* Experience within a client facing role.
* Good working knowledge of Microsoft Office including Excel to an advanced level.
* A self‑motivated team player able to prioritise and workloads to ensure deadlines are met.
* Ability to communicate with all levels of the organization.
* A methodical and analytical approach to work, demonstrating attention to detail.
* Ability to drive change and process improvement.
Location
The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.
How to Apply
* Create your Careers Account. Register with your name, email address, and a password.
* Build your Profile. Upload your CV to help populate your career and education details.
* Write your Supporting Statement. Make sure to address each of the required essential criteria.
* Submit your application. Do one final check and once complete, click submit.
Salary and Benefits
* Local Government Pension Scheme (one of the most generous pension schemes in the UK).
* 28 days paid annual leave (with an option to purchase more)
* EV car benefit scheme
* Ethical saving options and healthcare plans.
* Discounted gym membership, will writing and mortgage advice.
* An option to buy a bicycle, including e‑bikes and adapted pedal cycles, at a discounted rate.
* 3 days of paid leave each year to volunteer.
* Interest free financing through SmartTech to buy the latest technology.
* Discounted shopping with over 2,000 big‑name retailers, and more.
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