We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.
We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards and ensuring each customer has a positive experience.
Key Responsibilities
* Be the main contact point for our customers, delivering exceptional customer service by promptly assisting with queries or concerns.
* Coordinate installation teams, trades, and customers to ensure smooth project execution.
* Monitor and track appointment schedules and installation plans to meet deadlines.
* Maintain accurate records of project details related to installations.
* Resolve operational issues efficiently to minimise disruptions.
* Process purchase orders and reconcile invoices.
Key Skills
* Excellent communication and interpersonal skills.
* Strong organisational abilities with keen attention to detail.
* Ability to manage multiple tasks and prioritise effectively.
* Proficiency in Microsoft Office suite (Word, Excel, Outlook).
* Familiarity with customer relationship management (CRM) software is advantageous.
Benefit Package
* Competitive salary
* Pension
* 31 days holiday, increasing with service, plus your birthday off
* Paid time off annually to volunteer
* Comprehensive health & well-being benefits, heavily discounted gym memberships, and free access to mental health first aiders
* Heavily discounted group discount scheme on all products
* Group perks and freebies on days out, cinema, theatre, dining, mobile phones, food shopping, and major high street retailers
* Opportunity to work with a forward-thinking and supportive team
* Career development and continuous learning opportunities
Ready to make a difference in the home improvement industry? Join us and be part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
Our company is committed to monitoring and aligning its policies with up-to-date government guidance on reducing the spread of respiratory infections in the workplace. Through the company's value of 'Succeed Together,' we are committed to equality, diversity, and inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.
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