Rent Arrears Recovery & Enforcement Officer Who You Are You are a dedicated and detail-oriented professional with a passion for ensuring financial compliance and assisting tenants in resolving rent arrears. Your strong communication and negotiation skills enable you to handle sensitive situations with empathy and assertiveness. You possess a solid understanding of the legal framework surrounding rent collection and enforcement and exhibit a proactive approach to problem-solving. What the Job Involves As a Rent Arrears Recovery & Enforcement Officer, you will be responsible for identifying tenants with overdue rent, conducting thorough investigations to establish the reasons for arrears, and negotiating repayment plans. Your role involves liaising with external agencies and legal representatives to initiate enforcement action where necessary, while maintaining accurate records of all communications and agreements. You will work closely with the housing management team to implement effective arrears prevention strategies and ensure compliance with relevant policies and legislation. Skills Excellent communication and negotiation skills Strong understanding of legal and regulatory frameworks Proficient in managing financial records and documentation Ability to handle sensitive situations with empathy Proactive approach to problem-solving Experience with debt recovery and enforcement strategies