Details
Reference number
427115
Salary
£40,398 - £51,398
Base salary is £40,398pa with an additional DDaT allowance of £4,350 - £11,000 available. The final salary and allowance awarded will be based on an assessment of your skills and experience as demonstrated at interview.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
40398
Contract type
Permanent
Business area
CH - Digital Services - Specialist Infrastructure - ServiceNow
Type of role
Digital
Working pattern
Flexible working, Full-time
Number of jobs available
2
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
Are you highly motivated, customer-focused, and interested in digital services?
Then come and join our transformative digital services!
Were looking for an experienced Senior ServiceNow Developer to join our team and play a key role in the development, support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal.
Watch this video to find out more about working in Digital at Companies House
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Please note:
Companies House cannot offer Visa sponsorship to candidates through this campaign.
Occasional overtime and out of hours working, may be required. Applicant must be flexible in their working pattern, to maintain cover of the Live service.
Security Clearance is an essential requirement. You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement. No adjustments or exceptions can be made to this criterion. Please see 'Things you need to know' section below for more information.
Job description
Reporting to the Lead Specialist Infrastructure Engineer, youll support and enhance the ServiceNow platform within the Technical Support Team.
As a Senior Specialist Infrastructure Engineer (ServiceNow Developer) you will:
Be involved in incident resolution, bug fixes, process creation, and user training
Design, develop, and maintain ServiceNow applications and modules
Configure and enhance ITSM and ITOM features to meet business needs
Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance
Automate workflows and improve service delivery using ServiceNow capabilities
Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow
Support platform upgrades, ensuring compatibility and performance across modules
Integrate ServiceNow with external systems via REST/SOAP APIs
Troubleshoot issues and provide technical support across the platform
Collaborate with business and IT teams to gather requirements and deliver scalable solutions
Continual review of the effectiveness and efficiency of existing ITIL and IT processes
Provisioning of Knowledge Base solutions, Event Dashboards, Reports, and Analytics to Business and IT users
Customer interaction and office-wide communications
Where will you be working?You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.