Annual salary: up to £30,458.75
Location: Tonbridge
Full time / Permanent
Hours: 42.5 hours Monday - Friday
About the role
We are looking for an organised and proactive Planner to join our Major Works team. You will play an important role in ensuring planned works are scheduled efficiently, work is allocated to operatives and subcontractors, and programmes are delivered on time and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and internal colleagues, you will help support the smooth delivery of major works schemes while maintaining a customer‑focused and well‑coordinated service.
Duties
* Plan and schedule major works activities to ensure efficient use of operatives, subcontractors and resources.
* Use the MCM system to manage programmes, update job statuses and monitor progress across works.
* Track programme milestones, overdue tasks and support the team in meeting performance targets and KPIs.
* Coordinate operatives and subcontractors to ensure works are delivered on time and materials are available.
* Communicate effectively with residents to provide updates, programme information and manage expectations.
* Support the Major Works team by identifying and escalating operational or programme risks where required.
* Monitor workloads and assist with planning cover for absences and holidays.
* Allocate work to subcontractors and raise material orders in line with procurement procedures.
* Ensure accurate use of IT systems, including PDAs and subcontractor portals.
* Maintain clear and accurate records across all systems.
* Deliver a professional, courteous and customer‑focused service at all times.
* Adhere to health and safety requirements and company policies.
* Work collaboratively with colleagues to ensure programme and service delivery standards are met.
* Support company procedures, maintain company assets and provide cover for other planners when required.
* Attend meetings and training sessions as required.
Role Criteria
* Experience working in a planning, scheduling or coordination role ideally within major works, repairs and maintenance, or a similar environment.
* GCSE (or equivalent) in English and Maths.
* Experience working in a fast‑paced, customer‑focused environment.
* Good IT skills with the ability to use job management, scheduling and appointment systems.
* Strong time management and organisational skills, with good attention to detail.
* Clear and confident communication skills, both written and verbal.
* A customer‑focused approach with the ability to manage queries and challenging situations professionally.
* An understanding of planned works, repairs and maintenance processes.
* Experience planning and scheduling multi‑trade works using an ICT appointment or job management system.
Benefits
* 25 days annual leave plus bank holidays.
* Leading pension scheme.
* Annual Mears Fun Day.
* Volunteering Leave – paid time to volunteer in the community.
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, share save scheme and more.
* Family friendly policies.
Equal opportunities
Mears Group is committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme. We also support veterans transitioning into civilian careers. Our commitment to social mobility is reflected in our voluntary social mobility questions during the application process.
Company values
Customers / Innovation / Teamwork / Responsibility
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