Overview
Due to increased workload and a recent company acquisition, we are seeking an additional Customer Service Administrator to join our team. The role supports order processing for several well known retail brands. The role would suit candidates with previous administration experience from office, retail, hospitality or leisure settings. Strong customer service skills via phone and email, PC literacy, and the ability to learn new IT systems are required. The role starts asap and offers a professional and friendly working environment as the company grows.
Responsibilities
* Process customer orders received by email onto the system for trade customers across the UK.
* Support several brand channels.
* Use Shopify and Sage.
* Take payments and process accordingly.
* Set up new customer details onto the system.
* Track orders.
* Answer customer calls and emails regarding orders and deliveries.
* Liaise with courier companies as needed.
* Provide general office admin support (filing, scanning and recording documents).
* Input up to 40 orders per day from manual sheets, ensuring timely and accurate data entry for correct despatch to trade customers.
Requirements / Qualifications
* Previous administration experience; retail, hospitality or leisure experience acceptable.
* Good customer service skills via phone and email.
* Proficient PC skills and ability to learn new IT systems.
Benefits and Working Conditions
* Mon to Fri working hours.
* Weekly pay.
* Onsite parking and paid holidays.
Additional Notes
The role is to start immediately and may involve joining the business at an exciting growth phase. If you have experience in administration or are seeking to move from a retail or hospitality role into office work, please submit your CV for immediate consideration.
#J-18808-Ljbffr