A Culture of Investment in People
The business is clear that it is only as strong as its people. There is a real focus on investing in employees, supporting development, and ensuring people feel valued, supported, and able to grow within their roles.
They’ve already brought in 5 new starters this year alone, and after a strong 6 months of expansion, they’re now looking for a few more Operations Agents to join the team.
Benefits & What You Can Expect
This business offers a strong benefits package designed to support both your wellbeing and long-term development:
* Pension Scheme – Contributory pension with Royal London for UK staff, with plans currently being developed for a Salary Sacrifice scheme
* Private Health Insurance – BUPA cover
* Life Assurance – Provided from day one, with a death in service benefit of 4x annual salary
* Critical Illness Cover – Included from day one, covering a range of core illnesses, including cover for children
* Training & Development – Ongoing training provided based on departmental and individual development needs
* Performance Reviews – Regular reviews to support KPI setting, personal objectives, and team goals
* Annual Bonus – Discretionary bonus paid in November, subject to company performance
* Holiday Entitlement – Service-based increase, with one additional day per year of service up to 5 extra days
* Birthday Day Off – An extra day’s holiday to celebrate your birthday
* Christmas Shopping Day – An additional day off in December to support Christmas preparations
* Staff Hotel Rates – Discounted rates at member hotels, subject to availability
What You’ll Be Doing
A varied operations role split across customer support and data processing:
* Handling hotel queries via Zendesk
* Supporting with rate and room visibility issues, access requests, and general support tickets
* Loading and maintaining hotel rates accurately across multiple systems
* Working heavily with Excel (VLOOKUP + data manipulation essential)
* Building strong relationships with hotel partners
What They’re Looking For
* Strong attention to detail (this is absolutely key)
* Comfortable using Excel (VLOOKUP/data handling required)
* Good communication skills, especially written
* Organised, reliable, and able to juggle multiple tasks
Interested?
If you’re detail-focused, confident with systems and Excel, and want to join a business where things are genuinely moving, I’d love to hear from you