What You’ll Do
* Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance
* Travel to dealer locations to consult on product performance within assigned territory (across Europe, including, but not limited to, Italy, Spain, Portugal, France, Belgium, Poland, Romania and Balkans)
* Exercise strong decision‑making skills, making judgements on complex products
* Determine appropriate levels of support required for customer experience and peak product performance
* Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements
* Help dealers achieve higher service quality working with industry sales representatives to develop total customer solutions
* Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction
* Liaison with Caterpillar Product Support Managers and Support Engineers for product enhancements and future developments
* Educate/train dealers on Caterpillar product technical specifications
* Stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.
How You’ll Be Successful
* 4+ years of engineering or product support experience
* Bachelor’s degree or equivalent years of professional experience
* Ability to travel up to 50%
* Fluent in English and one other European language preferred (French, Spanish, Polish, would be an asset).
* Good written and oral communications skills and the ability to articulate complex information in a simple and concise way.
* Excellent interpersonal and team working skills, with the ability to successfully build relationships with a diverse group of individuals.
* Self‑starter with a demonstrated ability to manage own assignments.
* Dynamic, team player with initiative.
* Strong prioritization capability.
* Ability to quickly adapt to complex changes, execute with ambiguity and drive advancement within the Caterpillar dealer organization
Additional Skills For Success (Desired Qualifications)
* Construction equipment technical experience
* Knowledge of Caterpillar dealer network
* Technical aptitude and strong computer software skills to work in a suite of online Caterpillar systems
* Strong time management and organization skills
* Ability to work collaboratively effectively and respectfully
* Ability to read engineering designs
* Experience with PowerBI
* Knowledge and understanding of how CAT machines operate
Job Details
Job Title: Machine Technical Service Representative
Contract: Permanent
Salary: £57,500-£67,500 depending on experience
Benefits: 27 days annual leave + bank holidays, 12% bonus, Flexible Buy‑in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website
Location: Desford, Leicestershire
Hours: 37.50
Travel: 50% European travel
This position requires working onsite five days a week.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
#J-18808-Ljbffr