Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.
Key duties will include:
* First-line IT technical support: general support of users on the Windows/Linux network
* Actively communicate with users through Terumo Aortic Service Desk system to keep them updated on their support requests
* Prioritize and escalate tickets as needed
* Build, deploy, configure, troubleshoot, and repair computers for end users
* Maintain end-user hardware and software, including mobile/desktop phones, printers, barcode scanners, laptops, and desktop PCs
* Maintain inventory of end-user hardware/software in Terumo Aortic asset management systems
* Create and update documentation and SOPs for 1st line IT support processes
* Perform general network administration
* Liaise with external technical support for unresolved issues
* Participate in ad-hoc projects as required
* Assist with other IT support tasks as outlined in the IT Road Map
Qualifications and Experience
* Experience in Service Desk/desktop support in a Windows environment
* Knowledge of Windows Server, Active Directory, and Network Administration
* Experience with Exchange Server, MS Office 365
* Desirable skills include Microsoft Certification, SQL Server, Linux, network troubleshooting (TCP/IP, LAN, WAN), Ivanti ITSM, firewalls/VPN
* ERP experience, particularly with SAP, is advantageous
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