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Come and join our One Great Team here at Haven as a Head of Food & Beverage!
As part of the Senior Leadership Team on Park, as Head of Food & Beverage you will be responsible for leading a large Food & Beverage Team. You will inspire and support your teams across all the Food & Beverage outlets on Park, including our Bars, Restaurants, and Takeaway brands. You'll drive your Teams to always be Guest-obsessed, meeting targets, following standard operating procedures, and driving continuous improvement to ensure that every Guest & Owner on our park has a great time with memories that last a lifetime.
Key Role Responsibilities
* Leadership: Provide visionary leadership to the Food & Beverage team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high-performing Team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.
* Guest experience: Interact with guests, build trusted relationships with owners, and address their needs and concerns. Handle escalated guest issues promptly and satisfactorily, and gather and analyze guest feedback to make continuous improvements.
* Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
* Team Management: Recruit, train, mentor, and evaluate your team's performance, fostering a culture of collaboration, innovation, and professional development.
* Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support your Team Managers to deliver year-on-year sales growth and exceed budgeted profit by driving sales through outstanding delivery of food, drink, and service.
* Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
* Compliance: Ensure all departmental activities adhere to relevant laws, regulations, and industry standards.
* Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
What’s In It For You?
* Free use of our Leisure Facilities, including swimming pool
* Up to 50% Discount off food on Park and 20% discount in our shops
* Opportunity to use our Corporate Box at the O2 Arena
* Fantastic Discounts with many national Brands & Retailers
* 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
* Reward & Recognition Schemes
* Training and development opportunities including fully funded qualifications
* Fantastic Health, Mind & Money Support Programme
* Enhanced family-friendly policies and pay* (eligibility criteria applied)
SALARY: Highly Competitive + up to 25% Annual Bonus
Experience and Qualifications
What we are looking for is…
* Previous experience at a senior level within the hospitality industry preferable
* Strong leadership and management skills, with a proven ability to motivate and develop your team
* Excellent strategic planning and problem-solving abilities.
* Exceptional communication and interpersonal skills.
* Demonstrated track record of achieving departmental and organizational goals.
* Knowledge of industry trends, regulations, and best practices.
* Budgeting and financial management experience.
* Strong organizational skills and attention to detail.
* Confident decision maker with ability to exercise sound judgement and manage conflicting priorities when under pressure
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.
We aim to offer flexibility where we can. Our Heads of Departments work approximately 45 hours per week over 5 days, likely including evenings and weekends.
What can you expect during the recruitment process?
When invited to meet with us, the process may include 2-3 stages, including an interview, site visit, and skills test depending on the role.
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