We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience & a recognised apprenticeship qualification.You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner qualification within the duration of the placement.
Are you looking to start your NHS career in a supportive, friendly & patient focused environment? Join our Neuroscience team as an Apprentice Receptionist & Administrator & gain valuable skills while making a real difference every day.
In this busy & rewarding role you'll be the welcoming face of our Neurology & Neurophysiology department; supporting patients, families & clinical teams, managing appointments & ensuring real time data entry. You will also spend time learning the vital background administration processes that help a department function. No two days are the same & you'll be supported throughout your 14 month apprenticeship as you grow in confidence, capability & professionalism.
We offer structured training, hands on experience, mentorship & the opportunity to complete a Level 2 Customer Service Practitioner Apprenticeship while contributing to a department that truly values you. If you're motivated, organised & eager to help others, this is the perfect place to begin your NHS journey.
Main duties of the job
As an Apprentice Receptionist in our Neuroscience Department, you'll play a key role in supporting patients, families and clinical teams. Your day will include welcoming patients, managing enquiries in person and by phone, arranging and prioritising appointments, preparing notes for clinics, tracking records and ensuring accurate real time data entry on our systems. You'll help keep the department running smoothly while learning from an experienced and supportive team. You will rotate between different areas of the Neuroscience department including the Neurology outpatient reception, Neurology Admin office and Neurophysiology admin office.
You’ll develop strong communication, customer care and organisational skills, with the ability to multitask, maintain confidentiality and work calmly under pressure. A flexible, people focused approach is essential as you support technical, nursing, medical and administrative colleagues. Typical decisions you’ll make include: Assessing the urgency of appointment requests and booking patients into the correct clinic. Identifying when patient information needs updating and ensuring records are accurate before and after clinic. Deciding when to alert clinical staff about patient concerns or waiting area issues.
This role is ideal for someone who enjoys helping others, thrives in a busy environment and is ready to build a foundation for a future NHS career while demonstrating our PRIDE values every day
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
Eligibility Criteria
All applicants must be:
Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills
Overview of Essential Responsibilities:
* To provide a support service to the technical, secretarial, medical and nursing staff of the Department
* To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
* To provide support to medical secretaries with admin duties, phones, referrals, photocopying etc.
* To deal with patients and external and internal staff enquiries in person or via telephone, email, in a courteous and confidential manner and provide assistance as required.
* To ensure patient safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
* To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
* To ensure appointment lists are maintained and prepared in readiness for clinical work.
* To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
* To maintain a record of the transfer of notes to and from the department.
* To liaise with secretaries and other departments within the Trust as necessary to ensure case notes, x-rays, and referrals are available for every patient attending an out-patient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
* 4 GCSEs at D or above or equivalent (to include English and Mathematics)
Experience
* Experience working in a team
Skills
* Good communication and interpersonal skills
* Flexible, able to multi-task and prioritise
* Understanding the need for confidentiality
* Customer care skills
* Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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