Service Delivery Manager
Salary: £45,000 – £60,000 + up to 10% bonus
Location: Cardiff, South Wales (office-based 50% with travel to various customer sites)
Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key role in how they deliver managed services.
The Role
You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly.
What You’ll Do
* Be the main point of contact for service management across multiple customers
* Build strong relationships with clients and internal teams
* Oversee the smooth transition of projects into live services
* Monitor service performance, metrics, and SLAs, and present insights clearly
* Lead service reviews and improvement plans
* Keep services commercially viable while delivering great value
* Support ongoing development of service tools and processes
* Travel to customer sites when needed
What We’re Looking For
* Strong communication and relationship-building skills
* Experience managing services across multiple customers or teams
* Knowledge of service transition and design (project to BAU)
* Confident with service metrics, reporting, and presenting to customers
* Commercial awareness and ability to balance quality with cost
* Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.)
Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background.
* Be part of a growing consultancy where your impact is seen
* Work in a collaborative, supportive environment
* Develop your skills in service design, transition, and cloud services
* Competitive salary and benefits, including:
o Bonus scheme (paid every 6 months)
o Pension scheme
o 25 days holiday + bank holidays
o Choice of MacBook or Windows laptop
If this sounds like you please apply now for further details and a confidential chat, thanks!