Looking to recruit a Customer services advisor to join a leading Property Maintenance Contractor based in Basildon
Responsibilities:
Take ownership for responding to inbound communications from tenants (calls and emails)
Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated
Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience of repairs
Manage ingoing and outgoing mail/ inbox Requirements:
Previous experience in a Customer Service role ideally within the repairs and maintenance sector
Good working knowledge of Microsoft Office
Strong administration, organisational and communication skills, both written and verbal.
Excellent customer service skillsIf you feel this is the role for you please apply with an updated cv!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business