Hybrid | Cardiff (3 days at home 2 days in office) Were working with a forward-thinking, service-led organisation thats looking to strengthen its field operations with the addition of a Resource Scheduler a vital role focused on coordinating engineers to deliver client services efficiently and cost-effectively. This is not just about managing a diary its about strategically resourcing skilled engineers to meet contractual obligations, exceed customer expectations, and ensure projects are delivered on time and within budget. The Opportunity As a Resource Scheduler, youll take ownership of scheduling field engineers and subcontractors across multiple projects and service contracts. You'll be the linchpin that ensures the right engineers are in the right place at the right time maximising productivity while maintaining outstanding service standards. This role is ideal for someone with strong scheduling or operational experience who thrives in a fast-paced environment where priorities shift quickly and where client satisfaction is the end goal. Key Responsibilities Plan, schedule, and coordinate field engineers and subcontractors to meet client deadlines and KPIs. Allocate chargeable work effectively to support departmental revenue and productivity goals. Respond to client-specific booking requests with speed and precision. Monitor project milestones, adjusting resources to keep jobs on track. Act as the first point of contact for internal teams and client queries related to scheduling. Quickly resolve clashes, resource issues, or delays with minimal disruption to service. Provide regular performance and scheduling reports to internal stakeholders. Maintain accurate scheduling records, job statuses, and financial details. Ensure that scheduled work contributes to the profitability and success of client contracts. What We're Looking For A strong background in resource planning, engineer scheduling, or field service coordination. Confident using scheduling systems and resource management software. Excellent communicator, able to build rapport with engineers, internal teams, and clients. Sharp problem-solving abilities and calm under pressure. Commercially aware, with a good understanding of KPIs, service delivery, and profitability. A collaborative team player who thrives on delivering results through people. What youll get in return Real work-life balance no constant travel, no burnout culture Opportunities to grow and progress into senior training or operational roles 25 holiday days per year with additional allocation of 8 public holidays (includes discretionary option to buy and sell). Automatically qualify for an Employee Ownership scheme. After 5 years service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays. Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app. Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services. Medicash Employee health plan - Medicash offer health plans that look after you and your family by providing a range of positive healthcare benefits. Even better, they also take care of the money side of things with cash back to cover costs such as dental and optical bills, physiotherapy and even offer retail discounts. Enhanced Maternity, Paternity and Adoption policy. Life Insurance cover where your next of kin will receive 4 times your annual salary. Refer a friend bonus (£500). Length of service cash incentive. Automatic enrolment into the Company Stakeholder Pension Scheme from day 1, matched up to 5%. Company Sick Pay for peace of mind. This is a hybrid role, combining remote flexibility with occasional office-based collaboration. Youll play a pivotal role in ensuring engineer resource planning drives operational excellence for our client and their end customers. Interested in making a real operational impact? Get in touch to discuss this opportunity further. ADZN1_UKTJ