Private and Personal Shopping Host
Job Introduction
Job Description
Role Purpose
As a Personal Shopping Private Host, you will be at the heart of our new Luxury Shopping destination, where world-class hospitality meets personal shopping.
The Private Host is responsible for delivering an exceptional, seamless hosting & hospitality experience within 40 Duke Personal Shopping. Acting as the first point of welcome, the role ensures every customer interaction reflects our standards, values, and luxury service synonymous with Selfridges. The Private Host works closely with our Personal Shoppers, Concierge, and Restaurant teams to curate memorable, personalised experiences for our most valued customers.
Key Responsibilities
Customer Experience
1. Warmly welcome customers and introduce them to their private suite, clearly presenting amenities and services available.
2. Anticipate customer needs and personalise each visit to create a refined, effortless experience
3. Maintain discretion and professionalism at all times
Suite Presentation & Standards
4. Adhere to the opening and closing checklists
5. Ensure all suites and shared spaces are impeccably presented and aligned with Selfridges brand and service audit standards.
6. Collaborate with Operations to ensure suites are free of stock after each client visit.
7. Conduct regular checks to maintain cleanliness, ambience, and attention to detail
Food & Beverage Service
8. Present our menu with confidence and pride
9. Serve drinks and food with a natural hospitality flair
10. Ensure service is timely, attentive, and tailored to individual preferences
11. Maintain excellent product knowledge of food and beverage offerings
Stock Management & Ordering
12. Place and manage orders to ensure suites are always fully stocked
13. Monitor usage, rotate stock, and minimise waste
14. Liaise with relevant teams to maintain consistency and availability
Collaboration & Experience Curation
15. Work closely with Personal Shopping, Concierge and Restaurant teams to create seamless, end-to-end client journeys
16. Share knowledge of 40 Duke events, Brand activations, Restaurant offerings and luxury services to enhance client experiences.
17. Coordinate bespoke requests, celebrations, and elevated moments
18. Support special events, activations, and PS appointments.
About you
19. Hospitality-led, with a genuine passion for hosting and guest experience
20. Experienced in luxury hospitality, private clubs, hotels, or high-touch environments
21. Naturally warm, discreet, and attentive, with strong emotional intelligence
22. Detail-focused and proud of maintaining immaculate spaces and standards
23. Calm, organised, and confident managing hosting and service flow
24. An ambassador of Selfridges’ brand, values, and service culture
Selfridges