About The Company:
Join us on our journey to ‘be your best!’ We are a unique team of facilities professionals dedicated to maintaining the prestigious offices of a global law firm. As part of the client services team we deliver exceptional service to our guests every day. Our commitment to excellence has earned us industry recognition and a valued long‑lasting partnership with our client.
About The Role:
Shift Pattern: Monday to Friday 08:00 – 17:00
Location: This role is based in the Leeds office but will also involve the management of other office locations.
Working as part of a best‑in‑class Facilities Management Team to provide a professional and customer‑focused Operational Facilities function on the Addleshaw Goddard contract. The role supports and coordinates the regional FMs allowing them to directly manage the teams, clients and contract objectives. To deputise and cover the National Account Manager in team management and holiday cover. The Regional Facilities Manager will manage Concept Evolution, CAD floor plans, engineer task allocation, finance administration and query handling while partnering with the National Account Manager on strategic account objectives.
Main Responsibilities and Duties:
* Improve operational systems, processes and policies.
* Contribute to the business plan process and drive best‑in‑class performance.
* Direct performance and behaviours across the Operations function, ensuring compliance with the budget and strategic plans.
* Ensure best value return from the business and excellence in tactical execution.
* Originise strategic planning within the operations department and wider business.
* Produce operational documents, reports and trend analyses.
* Interact with Directors and key stakeholders.
* Monitor and manage SLAs to deliver tasks in a timely and effective manner.
* Manage daily communications to the OCS team and highlight focus areas.
* Deputise the National Account Manager when required.
* Manage reporting and customer engagement with the help desk.
* Produce ADHOC, daily, weekly and monthly reports.
* Maintain and update CAD plans.
* Act as on‑account finance controller for the invoice process.
* Track and record all service‑charge items in multi‑tenant sites.
* Manage ACW budgets and quotes process.
* Support and cover for the London FM as deputising.
* General office duties, subcontractor information management and site filing.
Experience and Attributes Essential for the Role:
* Previous experience in a busy customer service environment.
* Excellent verbal and written communication skills.
* Ability to prioritise workload in order to meet deadlines.
* Strong financial understanding with keen attention to detail.
* Friendly, outgoing personality.
* Calm under pressure.
* Competent in Microsoft Office applications.
* CAD experience.
* Willing to ‘go the extra mile’ to provide a best‑in‑class service.
* Willing to learn and continually develop skills.
* ‘Can do’ attitude.
Experience and Attributes Desirable for the Role:
* Previous facilities experience.
* Experience with Concept Evolution or similar CAFM systems.
* Customer experience mindset.
* Health & Safety experience, IOSH or equivalent qualification.
* Industry knowledge in engineering and cleaning.
* Financial acumen.
* Moves and changes experience.
How to Apply:
Should you join you will:
* Develop an exciting future with an inspiring client on a journey of growth and innovation.
* Invest in team development and training, steering both your team and your own growth.
* Enjoy established benefits.
* Lead a high‑energy team that truly cares about one another.
We are an equal opportunities employer and rely on a diverse workforce. We actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Management and Manufacturing
* Industries: Facilities Services
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