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Do you value career development? Are you looking for a new social housing challenge in a beautiful part of Devon? Would you embrace the chance to lead a committed Neighbourhood team in an effective local authority housing service? We have an opportunity for a Neighbourhood Team Leader to join our in-house housing service (Mid Devon Housing) working across the district based from our Head Office in Tiverton. Our benefits include:
* Competitive rate of pay
* Generous annual leave entitlements
* A flexible benefits scheme including access to discounted shopping (online and high street) and events
* Employee Assistance Programme
* Excellent training and development opportunities leading to nationally recognised qualifications
* Monday to Friday (except following the 8 bank holidays and Christmas)
* Free parking at site
As a Neighbourhood Team Leader your duties will include but are not limited to:
* Have a commitment to great customer service delivery
* Focus on leading a team that delivers our tenancy sustainment/rent arrears and allocations service and supports the wider delivery of our core housing services
* Achieving high levels of tenant satisfaction and tenancy sustainment
* To lead, motivate and manage an effective team of Neighbourhood Officers and Allocations Officers
* Contribute to the achievement of its housing targets and objectives across all service standards and performance indicators
* Play a key part in taking forward our services and delivering a community focused housing service that puts the tenants at heart of what we do
At Mid Devon District Council we value: Pride, People, Performance and Partnerships.
About you:
* Excellent communication and mediation skills are essential
* An ability to solve problems is also important
* You must be able to organise your own workload
* You need experience in housing management or a customer focussed service
* You must have an understanding of landlord and tenant obligations
* You will have a clear customer focus and a flexible approach
* You will have good people skills with a passion for making a difference
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