Certikin is looking for a customer‑focused Receptionist/Administrator to support our busy office. In this exciting and varied position, you will serve as the first point of contact for all callers, managing the switchboard to efficiently direct incoming calls and providing a professional and welcoming reception service. The postholder will also support the wider Sales Order Processing and Customer Returns teams with a variety of ad hoc administrative tasks.
Based in our Head Office in Witney, Oxfordshire.
The Job Includes
* Answering incoming phone calls and directing them to the appropriate departments or team members
* Posting out invoices, credit notes, and monthly statements
* Managing customer discount information, including adding special discounts and sending out discount structures
* Email purchase order updates to customers
* Supporting ad hoc changes and tasks within AS400 as required
* Working collaboratively with customer service colleagues to maintain service levels
What will you bring to the role?
* A friendly and confident telephone manner
* Highly organised with strong attention to detail
* Proven experience in a receptionist, administrative assistant, or customer service role, with strong communication skills and proficiency in Microsoft Office
* Confident communicating with customers both internally and externally
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
Your role will be office based working 22.5 hours a week (Monday - Wednesday).
We are offering an annual salary of £15,660 per annum plus a performance related bonus.
Benefits
* Competitive Pension Plan: Secure your future with our 4% pension contribution.
* Generous Holiday Allowance: Start with 25 days (full time) of holiday, and as you grow with us, enjoy up to 28 days (full time) with long service.
* Comprehensive Health Cash Plan: Our health cash plan helps cover everyday healthcare costs, from dental check-ups to physiotherapy.
* Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme.
* Long Service Awards: We recognize and reward your commitment to the company.
* Employee of the Season: Our Employee of the Season program acknowledges outstanding performance.
* Free Parking: Enjoy the convenience of free parking at our head office.
At Certikin, part of Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission: To create the perfect Pool and Wellness experience responsibly. In conjunction with this, our purpose is to turn water into a better world.
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