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Cloud support engineer

Peterborough
Telefónica Tech (EN)
Support engineer
Posted: 15 August
Offer description

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Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.


We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.


The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.


* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program


Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.


We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.


The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.


Values: Open, Bold, Trusted


Trusted Partners:


* Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program

Job Description


Job Description


Title: Azure Cloud Support Engineer - Level 2

Location: Hybrid from St Ives, Cambridgeshire


We are seeking a highly skilled and motivated Azure Platform Engineer to join our growing team. The successful candidate will be responsible for implementing, managing, and optimising a wide variety of cloud solutions on the Microsoft Azure and Amazon AWS platforms (IaaS, PaaS, SaaS) within our Managed Service Capability. As a Public Cloud Platform Engineer, you will play a vital role in deploying and maintaining the infrastructure that supports our customers applications and services.


The candidate should have prior experience presenting Cloud services and solutions to technical and non-technical audiences, as well as communicating the benefits to their organisation, with the goal of driving growth for the Telefónica Tech UK&I Cloud practise.


We are looking for someone happy to work hybrid from our offices in St Ives, Cambridgeshire.


Key Responsibilities:


* Deploy, configure, and manage infrastructure components, including Virtual Machines, Storage, Networking, and Identity Entra ID.
* Implement Infrastructure as Code (IaC) using tools like Terraform and Bicep templates for efficient and repeatable deployments.
* Develop and maintain automation scripts to streamline repetitive tasks and ensure consistency in the deployment and management of Azure resources.
* Collaborate with development and operations teams to integrate automation into the CI/CD pipeline.
* Monitor Azure resources for performance, availability, and cost, implementing optimizations to improve efficiency and reduce operational expenses.
* Implement and maintain security measures to safeguard Azure environments, following best practices and compliance standards.
* Participate in regular security assessments and contribute to the enhancement of security protocols.
* Collaboration and Documentation: Maintain detailed documentation of Azure infrastructure, configurations, and procedures. Also collaborate with architects, developers, and other engineers
* Continuous Learning: to stay abreast of the latest Azure features, services, and best practices. Also pursue relevant certifications and training to enhance technical skills and knowledge.

Requirements:


* Microsoft Azure Fundamentals, Microsoft Azure Administrator Associate and Microsoft DevOps Engineer Expert Certification
* Proven experience as a Azure Platform Engineer or in a similar role
* Strong understanding of cloud architecture principles, microservices, and containerisation.
* Hands-on experience with cloud-native development, infrastructure as code (IaC), and DevOps practices.
* Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
* Excellent attention to detail and ability to ensure documents are consistent in language, terminology, and style.
* Previous experience working as a deployment consultant or engineer.
* Knowledge and experience with Azure pricing and commercial models, and how to optimise a solution for a specific engagement.

Qualifications


Key Words:


Azure - Cloud - Level 2 Support - L2 Engineer




Additional Information


We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.



Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

IT Services and IT Consulting

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