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Customer Service Advisor - Portuguese & Spanish Speaker
Tired of 5 days in the office?
Interested in hearing about a Health & Wellness company with a difference?
Looking for rewarding work that allows you to have fun and develop at the same time?
Maybe we should be talking.....
The Juice Plus+ Company is a $700+ million competitor in the health and wellness industry, utilising a unique combination of direct sales and e-commerce to market our carefully curated line of plant-based nutritional products and Tower Garden aeroponic growing systems in pursuit of our mission to “Inspire Healthy Living Around the World.” We operate in more than 25 countries and are in the midst of an ambitious global expansion effort.
The role of Advisor, EMEA Service Centre Solutions, is to provide high (2nd level), specialized, advanced advice and support to our Juice Plus+ Partner community, with the aim of enhancing and strengthening our service to Partners. The ambition of this elite support offering, is also to enrich the “Partner Journey” relationship experience and contribute positively to our brand proposition in a competitive and growing market.
With training provided across all geographical markets, the role of Advisor will be to develop into a subject matter expert, for all our countries in the EMEA region, providing competent, cross-regional support on all mid and high level Partner issues and queries. This position will be fundamental to supporting the continued growth of the business within existing and new markets/countries, and across existing and new products and services
Your day to day:
* Work as an integral part of the EMEA Service Centre Solutions team to deliver exceptional Partner Support specializing in 2nd level and advanced support, across all markets
* Strive for a first-time resolution of all high level enquiries via phone, email and social media or other channels, in a timely and informative manner, seeking support/advice if needed from Supervisors or Manager
* Calculate and process position Partner qualifications, handle order-related queries, and manage questions on Compensation Plans, Price Changes, Incentive Changes and other similar inquiries
* Contribute to a culture of continuous improvement and outstanding standards, through the on-going identification of improved methods, strategies, and opportunities to enhance the “Partner Journey” experience
* Evaluate and provide ideas on methods to facilitate operational improvements
* Continuously keep up to date with new product information, business processes or systems by participating in formal and informal training opportunities in-house
* Support and analyse technical issue for Partners
* Report technical issues and problems/ challenges to Supervisors, and Service Desk if required.
* Provide assistance on any other ad hoc Customer and Partner support related tasks as needed.
* Undertake other tasks/responsibilities as required by the leadership team
Requirements
* Multilingual or Bilingual - fully fluent in English, and at least one other required EMEA language; to an excellent spoken and written standard
* Hold a good standard of education
* Experienced in working within a customer service environment, with evidence of ability to provide an exceptional level of service
* Ability, and keen desire to further develop a greater understanding and awareness of cultural differences acrossall EMEA countries, to facilitate an enhanced and highly collaborative Service Centre / Partner experience
* Outstanding and pro-active communication and critical thinking skills (active listening and investigating appropriately for relevant information leading to efficient problem solving)
* Ability to learn process and procedure quickly through appropriate training
* Ability to calmly respond to Partners whatever the circumstances, work under pressure and prioritise
* Proven solid organizational skills and time-management.
* Demonstrate a professional and friendly manner when interacting with Partners at all levels
* Evidence of being self-motivated, pro-active and an ability to work productively and collaboratively across a multilingual team
* Strong team player skills able to support other team members and provide assistance on questions from
* Strong multi-tasking capability.
If you speak fluent Portuguese & Spanish, we would love to start talking to you. Our hybrid working model is a perfect opportunity to achieve a greater work life balance and avoid that lengthy also enjoy some of the best river views in London when you are in the office!
Please do share your details with us !
* Pension Plans
* Life Assurance
* Employee Assistance Programme - Counseling
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