On-site Engineer
Department: OCU Digital
Employment Type: Permanent - Full Time
Location: OCU Stockport Head Office
Reporting To: James Mayers
Description
We are looking for an experienced Onsite Service Desk Engineer to provide hands‑on technical support across multiple locations within the region. This role is ideal for someone who enjoys problem‑solving, working autonomously, and delivering high‑quality onsite support in a fast‑paced environment.
About the job
* Provide 2nd line onsite technical support for incidents and service requests
* Diagnose and resolve complex hardware, software, and connectivity issues
* Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
* Attend regional sites to carry out fault resolution, equipment replacement, and setups
* Act as a technical escalation point for 1st line support teams
* Support major incidents and contribute to problem management activities
* Maintain accurate technical documentation and asset records
* Work closely with Service Desk teams, Engineering, and third‑party suppliers
Skills, Knowledge and Expertise
* Strong experience in a 2nd line or advanced IT support role
* Strong troubleshooting skills within enterprise or multi‑site environments
* Experience supporting Microsoft 365, endpoint devices, printers, and meeting room technology
* Knowledge of identity and access management including MFA and permissions
* Ability to manage workload independently in a field‑based role
* Excellent communication and customer service skills
This is a fantastic opportunity to join a growing technology team focused on delivering reliable and responsive IT support services.
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