Overview
We are looking for a candidate with the capability, enthusiasm and vision to lead Service Development in our service line in West London Forensic and Specialist Services. The post-holder will be responsible for the leadership and delivery of service development, including leadership and delivery of service evaluation, transformation and quality improvement through project management and advice and support on initiating and embedding positive change. The post-holder will support the WLFS Senior Management Team and all staff, and will work flexibly as needs change. A close working relationship will be maintained with the WLFS QI and Patient Safety Leads and the Trust QI and Governance teams, as well as members of the WLFS SMT.
The role will be based on site four days a week, initially on site at Cassel Hospital two days a week and on site at St Bernard's Hospital two days a week, with one day either on site or working from home according to preference. The day for a work-from-home arrangement will be flexible week by week to meet service needs.
Main duties
The role involves recording, analysis and presentation of data to follow key measures and communicate key facts effectively. An understanding of learning science, including the Human Factors approach, is helpful, and an understanding of QI methodology is essential. The post-holder will be the service line subject-matter expert in QI and project management and delivery and will contribute to a culture of continuous quality improvement and addressing barriers to this. They will utilise process improvement methodologies (e.g., LEAN Six-Sigma) where appropriate to support project and process improvements, keep up to date with relevant policy, legislation, guidance, and professional developments, and apply expert project management knowledge to manage projects using principles of project management (e.g., MSP, PRINCE2) tailored to project needs, including full project plans, Project Initiation and Business Case documentation, RAID management, Highlight and Exception reporting, lessons learned and Benefits Realization.
About us
West London NHS Trust is a diverse healthcare provider delivering mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital and provides high, medium and low secure services across eight London boroughs. The Trust employs over 5,000 staff, with a turnover of over £500m in 2024-25. The Trust is rated as Good overall by the Care Quality Commission; forensic services are rated Outstanding. The Trust actively contributes to the North West London Integrated Care System and the NW London Children and Adolescent Mental Health provider collaborative.
Details
Date posted: 02 September 2025
Pay scheme: Agenda for Change
Band: Band 8b
Salary: £70,396 to £80,837 a year Per Annum
Contract: Permanent
Working pattern: Full-time
Location: St Bernard's, Southall, UB1 3HW
Person Specification
Qualifications
* Educated to masters level or equivalent relevant experience
* Recognised Project Management qualification or postgraduate qualification in quality improvement methodology or equivalent experience
* Evidence of continuous professional development
Desirable
* Experience of working in forensic and/or Complex Emotional Needs mental health services
Experience
* Knowledge and experience of delivering programmes of change within a highly complex service environment
* Experience of supporting and/or leading projects which are recognised as successful
* Experience of communicating complex project information to managers at all levels and large groups
* Experience of managing and motivating a team (particularly where there is no direct line management)
Knowledge/Skills
* Advanced knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook; where possible Project and Visio)
* Ability to analyse highly complex data, reports and interpret statistical data
* Ability to work collaboratively with the team and wider Trust; ability to prepare and produce formal communications for a broad range of stakeholders
* Excellent use of project management applications and information systems to produce and maintain formal detailed project plans and timelines
* Ability to engage with stakeholders to promote the rationale for change and achieve buy-in by creating shared goals
* Ability to manage competing demands and priorities in a changing, complex environment
Other information
Disclosure and Barring Service (DBS) check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a disclosure check will be required.
Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship will be considered alongside all other applications.
Guidance: Criminal records checks for overseas applicants guidance is available; details are not included here.
Employer details
Employer: West London NHS Trust
Address: St Bernard's, Southall, UB1 3HW
Employer website: West London NHS Trust
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