Overview
Join to apply for the Team Leader role at Mountain Warehouse. Location: Harrogate (HGT). 20 hour contract, available all week. Compensation: £12.82 / hour. Application Deadline: 27 October 2025.
We’re looking for a confident and passionate leader with a knack for motivating teams to deliver their best in a fast-paced retail environment. You will guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience for customers.
Responsibilities
* Leadership & Team Development: foster a collaborative and supportive team environment; coach, train, and mentor your team; keep your team informed through clear communication; empower your team with up-to-date product knowledge.
* Operational Excellence: uphold shop floor standards, handle stock presentation, ticketing and organization; oversee opening and closing duties; lead visual merchandising to create a clean, inviting space; prioritise Health & Safety for team and customers.
* Sales & Performance: motivate the team to meet and exceed sales targets and KPIs; identify growth opportunities for team members and plan development strategies.
* Customer Experience: set the standard for exceptional service, resolve customer concerns promptly, represent the Mountain Warehouse brand enthusiastically, and build connections within the local community.
What We Would Love to See
* Passion for delivering outstanding customer service
* Confident, reliable motivator with a talent for inspiring others
* Experience in all areas of retail, including stock control and visual merchandising
* Strong communication skills and ability to provide constructive feedback
* Proactive, results-driven with a track record of achieving goals
* Approachable, trustworthy, and a natural team player
* Problem-solving within company guidelines and policies
What’s In It For You
* Monthly Bonus Scheme: performance-driven bonuses in addition to base salary
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
* 28 days annual leave, including Bank Holidays
* Access to Employee Assistance Programme and Colleague Hardship Scheme
* Generous Colleague Referral Incentive
* Auto-enrolment Pension scheme
* A stable, supported environment
* Length of service awards
Note: This description reflects a pasting of the original content focused on delivering a clear, job-focused summary with responsibilities and qualifications. It is not a definitive legal document and may be subject to updates.
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