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Medical education support officer

Merthyr Tydfil
NHS
Support officer
Posted: 9 September
Offer description

Overview

Job summary

As part of the Medical Education Team, the post holder will support the Department in ensuring the effective route of both Undergraduates and Postgraduates through their attachment to the UHB. The post holder will also act as a support for the ongoing teaching and training requirements for all Medical Students, Training Grade Doctors and Senior Medical Staff. English and/or Welsh speakers are equally welcome to apply.


Details

Date posted: 01 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,313 to £26,999 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 110-AC233-0925

Job locations: Prince Charles Hospital, Gurnos Road, Merthyr Tydfil, CF47 9DT


Responsibilities

* Promote positive relationships and demonstrate good levels of communication to support the Medical Education Multi-Disciplinary Team and external partners.
* Show empathy and sensitivity with the ability to communicate with a wide variety of disciplines effectively, overcoming any barriers to understanding.
* Establish and maintain effective communication, whether verbal, written or electronic, with Medical Students, Training Grade Doctors, Senior Medical Staff, Faculty members, Clinical Teachers, College Tutors, Medical Education Department team members, All Directorates, Corporate Departments and General Managers, Medical Staffing and Human Resources, and Medical Education Institutions including Cardiff and Swansea Universities, Postgraduate Deanery.
* Maintain the strictest confidentiality at all times.
* Assist in the planning and implementation of the various Medical Student timetables with Honorary Senior Lecturers, Honorary Lecturers and other Clinical Professionals and assist in ensuring that the learning objectives for Medical students as set by the curriculum are met by the UHB.
* Use own initiative to make judgements on training course booking arrangements and prioritising the workload.
* Contribute to the production, collation and circulation of feedback from Medical Students.
* Deal with day-to-day Student issues and general enquiries for all aspects of the C21 Curriculum, using own judgement to reply to queries.
* Have a personal duty of care for any UHB equipment used throughout the course of duty.
* Work with Medical Education staff, Honorary Senior/Honorary Lecturers and other clinical staff to prepare course handbooks and teaching/learning opportunity timetables. The compilation of room bookings, tutorials and induction will also be requirement.


Person specification

Qualifications and/or Knowledge


Essential

* Possess RSA/OCR level III or the equivalent level of knowledge, skill & experience
* Evidence of Continuous Professional Development


Desirable

* Working knowledge of the Cardiff University C21 Curriculum or Medical Education agenda.
* Welsh language speaking/listening skills at Level 3 or above


Experience

Essential

* Previous experience in organising training events.
* Experience in producing high quality reports.
* Developing high quality promotional documentation.
* Experience of working in the NHS or of working in an Educational/Training environment.

Desirable

* Previous experience of taking and transcribing minutes of meetings.
* Using Social Media/Apps etc. appropriately to support communication within the working environment.


Aptitude and Abilities

* Excellent verbal, written and IT skills.
* Attention to detail.
* Excellent organisational skills.
* Convey messages clearly
* Ability to produce reports from databases.
* Ability to communicate with all levels of staff dealing with senior medical staff.
* Have an appreciation of budget and financial systems.
* Ability to work effectively on own initiative and as part of a wider team.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.


About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.


Other

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details: Cwm Taf Morgannwg University Health Board, Prince Charles Hospital, Gurnos Road, Merthyr Tydfil, CF47 9DT. Website: joinctm.wales

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