Role Overview
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre‑screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments. The overall goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to “See More and Be More” by providing tailored and effective service, enabling customers to maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, we are open to discussing flexible options. Whether you’re looking for hours to fit around the school run or prefer a compressed week, we’d love to hear about your ideal working week.
Who Are We?
We are Vision Express – with over 550 stores across the UK and Ireland, we offer something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or one of our coastal locations, we’re sure we will have the perfect solution for you. We are also part of the EssilorLuxottica family, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. EssilorLuxottica is home to the most loved and widely‑recognised vision care and eyewear brands in the world, including Ray‑Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 other prestigious licensed brands.
Who Is the Perfect Candidate?
* Provide excellent customer service, with the ability to give personalised assistance to customers and address their needs and concerns.
* Great communication and rapport building to translate professional terminology into language understandable to patients.
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
* Ability to work as part of a team, with colleagues across the whole store.
* Ability to work under pressure and handle challenging situations in a fast‑paced retail environment.
* Confidence, passion, drive and enthusiasm.
* Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything Else You Should Know?
* Sales and performance‑based bonus.
* Targeted incentives.
* Pension scheme.
* Life Assurance – 2 × your basic annual salary.
* Free eyewear annually with eligibility from day one of joining us!
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
* Discounts throughout the year for your friends and family.
* Employee Assistance Programme offering confidential support and advice on everything from financial support and everything in‑between.
* 33 days annual leave – increasing with your length of service, plus the opportunity to buy or sell holiday.
* Flexible health‑related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
* Opportunities to join a company‑wide community with peer‑to‑peer knowledge sharing and collaborating through our internal channels.
* Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
* And so much more!
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