Overview
Multilingual Customer Service Specialist - French, Italian & English
Location: Hybrid (Watford - 5-6 days/month in office)
Salary: £28,000 - £30,000
Hours: 40 per week, Monday to Friday (1-hour lunch break)
What You'll Be Doing
As a Customer Service Specialist, you'll work closely with internal teams and external partners to deliver an outstanding customer experience across multiple European markets.
* Own the Order Journey: Manage customer orders from entry to delivery, ensuring accuracy and efficiency.
* Be the First Point of Contact: Handle enquiries via phone and email, open support tickets, and resolve issues with professionalism and care.
* Create & Communicate: Prepare quotations, pre-payment forms, and keep customers informed every step of the way.
* Collaborate Across Teams: Liaise with Sales, Technical Support, Warehousing, and Supply Chain to meet customer expectations.
* Solve & Improve: Think outside the box to resolve problems, suggest process improvements, and enhance customer satisfaction.
Working Hours
* Week 1: Early shift (07:00-16:00 UK time) - 2-3 days in office (Tue/Wed/Thu)
* Week 2: Late shift (09:00-18:00 UK time) - work from home
What You'll Bring
* Languages: Fluent in English, French, and Italian (spoken and written)
* Experience: Background in customer service, logistics, or order management
* Tech Skills: Confident using Outlook, Excel, Word, Salesforce; SAP experience is a plus
* Mindset: Proactive, adaptable, and solution-oriented with a positive attitude
* Skills: Strong multitasking, time management, and communication abilities
Bonus Points If You
* Can navigate multiple systems and ticket queues with ease
* Understand the bigger picture and how departments connect
* Enjoy working independently and as part of a collaborative team
* Are forward-thinking and open to change and process improvements
Ready to Apply?
If you're looking for a role where you can use your language skills, grow professionally, and be part of a supportive, international team-send your CV and apply now
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