About Niftylift
Niftylift Ltd is a global leader in the design and manufacture of mobile elevated work platforms (MEWPs), known for innovative engineering and outstanding customer service. With a strong UK base and an international footprint, we are proud to deliver high-quality, safe, and environmentally responsible solutions to our customers worldwide.
Role Overview
We are looking for a motivated and detail-oriented Internal Sales Analyst to join our office-based sales team. This role is ideal for someone early in their career with strong administrative skills and a clear focus on lead management and CRM systems. As part of the Technical Sales team you will play a vital support role following up on customer leads, researching prospects, collating and managing customer information, and helping to maintain a smooth flow of data and communication within the sales team. A strong understanding and hands-on experience with CRM systems is essential, as is a proactive mindset for identifying and progressing sales opportunities.
Key Responsibilities
* Proactively follow up on incoming sales leads via phone, email, and CRM.
* Research potential customers to gather relevant company information and decision-maker contacts.
* Input and update customer records and enquiry details accurately in the CRM system.
* Organise and maintain up-to-date records of customer interactions and sales activities.
* Assist with basic sales data analysis to support decision-making and customer targeting.
* Monitor and manage shared inboxes and ensure timely response or referral of enquiries.
* Work closely with the Global Technical Sales Manager to support quoting and customer follow-ups.
* Help prepare summary reports on lead status, customer engagement, and sales metrics.
* Liaise with internal teams to ensure smooth handover of leads and accurate information flow.
* Provide general administrative support to the internal sales function.
Skills and Qualifications
Required:
* Strong administrative and organisational skills with high attention to detail.
* Clear and professional communication skills, both written and verbal.
* Proficiency in Microsoft Office, especially Excel, Outlook, and Word.
* Demonstrated experience using CRM systems (e.g., Microsoft Dynamics, Salesforce, Sugar) as a core part of the sales process.
* Ability to research and qualify leads through online tools, databases, and company websites.
* Ability to prioritise tasks and manage time effectively in a busy office environment.
* Positive attitude, willingness to learn, and strong team ethic.
Desirable:
* Previous experience in a sales support, admin, or customer service role.
* Familiarity with B2B technical or manufacturing industries.
* Interest in sales analytics or technical product support.
Working Hours
This is a full-time role, with basic working hours of 08:00 - 16:30 Monday - Friday (40 hours per week).
The role is based on-site in our Milton Keynes (Shenley Wood) office, 5 days per week.
What We Offer
* A structured, supportive working environment with on-the-job training.
* Career development opportunities within a market-leading manufacturer.
* Competitive salary and benefits.
* A chance to work with a dynamic and dedicated team.
If you're looking to start your career in sales support and analysis and have strong CRM skills with a drive to pursue and develop leads, we'd love to hear from you!