* Compensation: GBP 30,000 - GBP 31,000 - monthly
Company Description
Wavenet is a managed Service Provide in the IT Sector, ambitious and focused on growth we want to become the biggest independent MSP in the UK. Our people are at the heart of what we do, we believe in Personal Growth, Empowerment and Respect.
Job Description
Purpose of therole
To work alongside thefield-basedAccount Managers/Directors and the associated diverse range of customers, to provide an exceptional customer experience.
Actively promote Hardware sales to the Account Managers and customersInorder to achievetheproductgross margintarget.
ProvideSalesadministrative support in relation to creating quotes acrossthe majorityofDCSsolutions.
Whatyou will be doing
General sales administration including but not limited to creatingquotations,completingorder processing tools, Salesforce & CRM maintenance.
Outbound calling to existing customers to generate MRR & One-off sales based on current campaigns, promotions & offers.
Offering solutions and alternatives asappropriateor handing off to Sales Specialists asrequired.
Upsell ofadditionalone-off Product sales.
Be the end-to-endowner forsmall value OP’s which fall outside of the Account Owner sales targets.
Daily contact with regular accounts to build key customer relationships.
Provide customers with the latest market informationand road maps.
Provide an out of office service to nominated Account Management.
To be primary point of contact for deal registration requests.
Pro-actively manage theirallocatedopportunities and tasks to ensure the business expectations are met.
Take an active role in vendor training andassistDCS in the maintenance of accreditations.
Expedite orders to completion.
Customer specific reporting pricing (known internally as Pricing Books) & stock management (non-project related).
Demonstrate awareness of opportunities when talking to the client base and ensure that these are routed appropriately to maximize penetration into the account.
Take an active role in the resolution of invoice queries.
Own the product return process.
Schedule meetings at the request of either the customer or the Account Manager/Director
Qualifications
What successlookslike in thisrole
Establish andmaintainpositive relationshipswith existing customers,usingemail, outbound calling,presentationsand social media asappropriate.
Identifyingopportunities within account base across Daisy's product portfolioand route them accordingly.
Advise and consult with customers to define and achieve value add for themthat support theirbusiness outcomes.
Performance will be measured against pre-defined targets & KPI’s for theirallocatedopportunities & resource requests.
What you need to have done already
Proven competent experience within the DCS portfolio of services.
Be able todemonstratethey can deliver against key targets andobjectives.
Require a strong understanding of the marketplace and the requirements ofDaisy’scustomers.
Experience in managing, negotiating, and closing IT/Communication contracts.
A strong understanding of theIT & Telecommunicationsmarketplace, including keyvendors who deliver service on behalf of Daisy.
Additional Information
Skills you will need toexcel.
Target driven, meet KPI’s and be capable of delivering a first-class service to Daisy’scustomers.
Demonstrate the necessary communication and interpersonal skills to work with Account Managers/Directors and interact within Daisy at all management levels.
Develop key relationships across the customer account base and activelyseekto understand their business requirements both short and long term.
The candidate must be highly organised and capable of prioritising workload based on the prioritiesas outlined by the department management team and in line with customer demands as and when they arise.
Good timemanagement skills, dedication, drive, and ambition with an ability to work comfortably in a dynamic environment.
The candidate will need to apply themselves to a diverse range of tasks, including understanding the many systems and processes within the DCS.
Proficient on all Daisy tools (at a level suitable toaccomplishrole).
Be able to deliver consistent forecast updates against set targets andobjectives.
Understanding of key vendors.
Excellent Customer Serviceskills-maintainingprofessionalism both verbally and written.
Self-Motivated,confident,andmatureapproach
Strongattention todetail.
Good computing skills within the Microsoft Suite, Salesforce and inhouse CRM systems.
Strong interest in ICT and Solutions.
Be curious -engageInthe process and be willing to make suggestions to Improve both staff and customer experience.
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