Sales, Customer Service & Office Support (Raunds, UK)
(full time)
Are you someone who gets energy from driving sales growth, organising things, delivering exceptional customer service and making sure everything runs smoothly? We're on the lookout for a motivated Sales and Customer Support Assistant to join our team in Raunds. If you enjoy working with customers, solving problems, and being part of a team, this could be the perfect role for you!
The company:
International Brands Group (IBG) is a global leader in the design, development, sourcing, and sales of branded sports, outdoor, uniform, and safety footwear and apparel. With over 40 years of experience in the industry and a global loyal customer base, IBG is a stable business partner for our global client base, and a great company to work for! With our head office in Amsterdam and offices in Asia, Middle East and the UK, we are a truly international employer.
Key Responsibilities:
· Helping the sales team by handling incoming leads and communicating with clients.
· Keeping track of sales progress and assisting with data analysis.
· Assisting customers with inquiries and providing support with sales and marketing activities.
· Helping to organize and run events to promote our products.
· Providing excellent (B2B and B2C) customer service, making sure our customers are happy and satisfied.
· Dealing with customer inquiries and resolving issues quickly and efficiently.
Operational Support:
· Keeping things running smoothly day-to-day, and looking for ways to improve how we work.
· Using computer systems to track sales and customer information accurately.
· Process orders efficiently through our 3PL warehouses
· Working closely with our Operations team (also at head office in Naarden) to make sure orders are processed smoothly.
Office Management:
· Making sure our office runs smoothly, and everyone has what they need to do their job.
· Helping with administrative tasks and anything else that needs doing.
Qualifications:
· Good communication skills and a friendly, helpful attitude.
· Organized and able to manage your time effectively.
· Comfortable using computers, especially Microsoft Office.
· Able to work independently and as part of a team.
· Previous experience in a similar role is a bonus.
· Must have a valid driver's license.
· Must be comfortable commuting to the job’s location in Raunds and travel to tradeshow locations in the UK.
How to Apply:
Please send your resume and a brief note about why you'd be great for the role to Rhys Elavia (re@internationalbg.com) with a cc to James Mellanby (JM@Internationalbg.com) with the subject line: Sales and Customer Support Assistant - [Your Name]. We're excited to hear from you!
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