We are looking for a passionate and dynamic Operations & Client Relations Executive to join our team in London. In this role, you will be responsible for crafting engaging tour itineraries and packages and coordinating logistics and booking accommodations, transport, and activities, as well as conducting rate collection and negotiation with suppliers. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Your responsibilities
* Crafting engaging tour itineraries and packages.
* Coordinating logistics and booking accommodations, transport, and activities etc.
* To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
* To double check, get the final travel documents ready and send them to the client.
* Re-negotiation with suppliers is an important aspect of the job to be able to offer the customer the best product to the best possible price.
* Ensuring the price and margin of our offer is competitive and profitable, within the company’s pricing guidelines.
* Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
* Responsible for ensuring that payment is on time.
* Investigate and resolve service complaints efficiently.
* Offer support or cover for other departments as required.
* Conduct rate collection/negotiation activities as directed by the Manager/Supervisor.
* Emergency phone.
Your profile: Skills & Experience
* European Language Skills are a plus, but not mandatory
* Travel industry market & culture understanding
* Strong organizational skills and attention to detail.
* Good computer skills and fluency with Microsoft office package
* Skilled negotiator with strong professional relationship-building abilities.
* Paying attention to detail, accuracy and consistency are essential.
* Being calm and assertive when handling client / supplier incidents
* Being able to handle operations and creating best practise on operation.
* A good Team player.
* Able to follow company’s procedures.
What we offer
* A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
* Familiarisation trips to enhance your first-hand knowledge of our destinations.
* A holiday increase with years of service, up to 25 days.
* A contribution towards gym membership to promote well-being.
* An extra day off on your birthday, because celebrating is important!
* One volunteering day per year to support a cause you’re passionate about.
* Annual social events to celebrate our shared successes.
* TPG Travel Club discounts to explore our destinations in your free time.
* The opportunity to become a Value Champion, earning a Discover-Our-Destination reward for an exciting explorer getaway.
* A structured development programme with on-the-job training, ensuring you reach your full potential.
* A collaborative and supportive team culture where every member is valued.
* Opportunities for career progression, moving into new roles within the company.
Additional Information
* High Season Period: Please note that from 1st May – 31st August, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
* Work Location: This position is based in London, with the possibility of hybrid working depending on the role.
Our Values
* Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
* Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
* Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
* Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference
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