Job summary
An opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 3 Booking Coordinator.
The successful candidates will join the Booking Team and work within the team to provide an excellent, friendly, and organised booking experience for our patients.
The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including ERS and Lorenzo, and have a good understanding of patient pathways and referral processes.
We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadlines, recent experience in administration is essential.
The post holder must have excellent verbal and written communication skills and experience in patient/customer contact. The department is busy but friendly and has a strong team working ethic, with staff needing to cross cover and support each other.
The department is open 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday. The post holder will be required to work full-time hours, working 4 long days with a fixed day off.
Main duties of the job
1. To provide an efficient and friendly booking service for our patients and clinical teams, ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.
2. To be responsible for managing patients pathways whilst under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery, and/or follow-up appointments.
3. The coordinators are responsible for the management of the Consultant's and Nursing outpatient new, follow-up, and theatre waiting lists, ensuring that patients are booked in a timely manner, identifying the need for and organising extra capacity as required, and escalating any upcoming capacity issues that cannot be resolved.
4. To be responsible for the management of clinics, including processing cancellations for leave, short notice cancellations, and slot utilisation whilst liaising with the clinical teams to discuss capacity and demand.
5. To manage and book Rapid Referral appointments and manage the national NHS electronic referral service. This includes administering the Referral Assessment Services, Appointment Slot Issues, and all cancellations and DNAs through this system as well as through our local patient administration system Lorenzo.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. We are driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super-regional specialist services such as Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre, and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. Working here is rewarding; you can access NHS discounts, receive a minimum of 35 days paid holiday (pro-rata), and benefit from a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery, and holiday play scheme.
Salisbury is an attractive place to live and work, offering easy access to London, local airports, Southampton (short train or car journey), or Bournemouth (accessible via sea). Explore Salisbury at www.experiencesalisbury.co.uk.
Date posted: 02 May 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,625 to £25,674 a year (pro-rata if part-time)
Contract: Fixed term
Duration: 8 months
Working pattern: Full-time
Reference number: 269-SFT9149
Job locations: Douglas Arter Centre, Salisbury NHS Foundation Trust, Odstock Road, Salisbury, SP2 8BJ
Job description
Please see attached job description and person specification for full details of roles and responsibilities.
Person Specification
Education, Qualifications & Training (Essential):
* GCSE grade C/4 in English Language and Maths
Desirable:
* Basic IT qualification
Experience (Essential):
* Experience in the use of Microsoft Office and strong aptitude in the use of other programs and administration systems
* Experience working in an administrative environment
* Experience/knowledge of working with confidential information and understanding of confidentiality and information governance
Desirable:
* Experience in customer/patient contact
* Recent NHS experience
Knowledge & Skills (Essential):
* Ability to articulate and express information clearly and concisely, both verbally and in writing, to a multidisciplinary team
* Ability to prioritise and organise own workload, utilising knowledge of access standards, even under pressure
Desirable:
* Knowledge of NHS patient administration processes
* Knowledge of NHS policies and procedures
This post is subject to a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act 1975.
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