HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.
We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.
We are a 24/7 service and as such we have both daytime and evening opportunities available. However, we do ask for a minimum contractual commitment of 16 hours per week which could include weekend working. Our shift patterns are based around the core hours of 06:00 - 23:00.
Requirements
About the Role
1. Act as the first point of contact for incoming calls, dealing with queries effectively.
2. Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
3. Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
4. Accurate recording and storage of information in line with company policies.
About You
5. Excellent customer service skills and strong attention to detail.
6. Strong verbal and written communication skills.
7. Prior experience in call handling or contact center work is desirable, but full training will be provided.
8. High emotional intelligence with the ability to empathize with patients.
9. Proficient in Microsoft Office applications.
Benefits
10. You will receive ongoing training and support
11. Opportunity for career progression
12. Company Pension scheme
13. Life Insurance
14. Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
15. 28 days holiday (inclusive of UK bank holidays)
16. Pizza lunches and free snacks
17. Free parking
Salary
We are a Real Living Wage Employer and our hourly rates of pay start at £12.60 plus additional uplifts for evening and weekend work.
About HealthHero
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.
We’re proud to be recognised as a which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.